FAQ
Here are the questions we hear most. Can't find yours? Email contact@therarelook.com or call/text 702-546-8530.
Authenticity
Are your bags authentic?
Yes. Every piece is checked by our in-house authenticators, a team with over 25 years in luxury goods, backed by industry-leading authentication technology. Nothing ships until it passes. Read more on our Authenticity page.
Do your bags come with a certificate?
Every bag ships with a certificate of authenticity from The Rare Look.
Are you affiliated with the brands you sell?
No. The Rare Look is an independent reseller and is not associated or affiliated with any of the brands we sell. All trademarks belong to their respective owners. We authenticate every item ourselves.
Condition
How do you grade condition?
Every listing carries one of five grades, from Like-New (Pristine) to Fair, based on the item's visible wear. The photos and item notes give the fuller picture. See the full Condition Guide.
What's included with my bag?
Whatever the listing states. Accessories and packaging are never assumed from the condition grade; if it's included, the listing says so.
Shipping
Where do you ship?
Within the United States only. We can't ship to P.O. boxes or APO/FPO addresses.
How much is shipping and how fast is it?
Orders are processed the same day. Standard shipping (3-4 business days) is $35, and free on orders of $500 or more. Express (1-2 business days) is $50. We ship via UPS, FedEx, USPS and DHL.
How do I track my order?
You'll get a shipping confirmation email with your tracking number as soon as your order ships. If you don't have a tracking number within 4 business days, email contact@therarelook.com.
Returns
What is your return policy?
You can request a return within 5 calendar days of delivery. Email contact@therarelook.com with your order number to start. Sale items follow the same policy.
Can I return a gift?
Yes. Gift returns are issued as store credit. You can also choose store credit instead of a refund on any approved return.
Who pays return shipping?
The Rare Look covers return shipping for approved returns, including change-of-mind returns. There's never a restocking fee. Keep the tags attached to the bag and return its certificate of authenticity and all accessories that came with it. See our Return & Refund Policy for the full conditions.
How long does a refund take?
After we receive and inspect the returned item, approved refunds go back to your original payment method within 3 business days. Your bank or card issuer may need extra time to post it.